First Flight Couriers — consignment denied to deliver at home

Address:Gorakhpur, Uttar Pradesh, 273001

My consignment number "M991Q6452836" has been dispatch to my city branch on 7th Feb 2019, and i received a text msg. regarding same, but as on today 14th Feb its still not received, i called to courier person for query, he asked me to come self and collect your item or else it will return back to sender. it was worst response by first flight Gorakhpur branch.
There is question on this courier service that which level service quality they maintain? can you please let me confirm that is there new policy to visit branch and collect parcels is now customer responsibility?
Also i tired to search Firsts Flight Customer care number, i found many but neither one in right contact number, all are either wrong number or no response.
Is there any one who can acknowledge this issue and let me know that is this courier service worth to use or just i should put in my black list.
Thank You!!
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First Flight Couriers customer support has been notified about the posted complaint.
Apr 19, 2019
Updated by Abhinav01
My Suggestion to your company "First Flight Courier" should shut down as soon as possible, no manner to your staff and it seems that its comes from top management, no professional attitude towards work, its "First worst Courier" company in india!!
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Hello, Is there any one responsible in "First Flight Couriers Services" who can response on their bad services, all we should ignore this Courier company for further requirements. this is complete worst service provider organisation in Courier sector.

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