First Flight Couriers — courier not delivered, return to origin

Dear sir,
Delhi se jhansi ke liye courier (D991c[protected]/02/18 ko book kiya gaya tha. 19/02/18 ko courier jhansi pahunchne ke bad by phone maine [protected] jhansi first flight courier service par contact kiya to kaha gaya ki 21/02/18 tak mil jayega. Jab courier nahi mila to 22/02/18 ko fir se by phone [protected] par contact kiya lekin call attend nahi kiya gaya. Fir maine online courier track kiya to courier return ho gaya. Jab courier non service station tha to courier book kyo kiya gaya. Yadi non service station tha to mujhe bata dete to me courier office jakar courier recieve kar leta.
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I also had bad experience with First Flight. Their deliveries are significantly delayed. A parcel that I was going to receive was in status 'Out for Delivery' for 3 days. The company's hub is just 5 minutes walk from my house.

Still they took more than 3 days to deliver the parcel after it reached its last hub near my house. They kept their phones off and I was almost sure that the parcel would return.

Many a times the delivery boys are not committed to their job. They blindly mark the status as 'Door Locked', Address Not Found and so on to save themselves.
We sent this document on[protected] vide awb no.1991M0216048 from Jalandhar to Ghaziabad but till date no receipt by the true consignee and we asked for POD but no reply and no whereabout of the document till date.Local office is completely non co-operative.

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