First Flight Couriers — Courier not reached the destination - 20 days and no where

Address:Gurgaon, Haryana, 122018

The consignment number - O991B3917804

Date of dispatch - 1st April 2017
Courier submit to delivery happened at Gurgaon on 1st of April and it is 20th end of day and still there is no clue on the package delivery.
The place of delivery was Kanpur.

This was an urgent and important documents to reach and since this was not submitted I have incurred a loss of 20 000/-

I want the refund and the courier back
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