First Flight Couriers — did not receive my pan card

Address:Hyderabad, Andhra Pradesh, 500072
Website:firstflight.net

Hi,

My consignment number is b903z9807681 and is expected to deliver by jan 28th 2019, today it is feb 4th 2019. The booking date was jan 14th 2019.

The status in https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack is shown as below:

Your pan card has been dispatched on 14-jan-2019 by first flight couriers pvt. Ltd courier vide airway bill no. B903z9807681, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 24-jan-2019.

But i did not receive it yet. The customer care number does not work. Is there any way i could go collect my package in local office in hyderabad? Please help me with this.
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