[Resolved]  First Flight Couriers — Didn't receive the delivery since july 2016

Address:	500039
Website:	firstflight.net

I am expecting an important academic certificate from this "celebrated" courier agency. since 12 july, the status shows as "out for delivery". when i tried contacting the customer care mentioned in its site[protected], nobody lifts the call. i really doubt if this number is in use by the company.

After googling, i found out some regional numbers and tried calling the persons on [protected] (one mr suresh), [protected] (one mr kishore). kishore mentioned that the courier is lying with their office only and asked me to come and collect. but the address given was insufficient. i could not locate the office. after some days, when i called back during august, he said he met with an accident and could not help. he said he will speak to concerned party and arrange the delivery. i waited

After a long 2 months wait, i again tried calling him but no response from the other end. i have got another local call center number[protected] and tried my luck. there the person simply told that the "concerned branch" was told to deliver the courier and asked me to wait. this happened on 5th october, 2016. they told me that they will call me back with a positive response. however, i waited but no response

Again, i tried calling back[protected] on 6th october, 2016 to try my luck. for 2 times, when they recognized my voice, they dropped the call with no response. i have simply asked the delivery boy number so that i can guide him in case he faces any problem. but they are reluctant to share that as well. i dont understand what is confidential in disclosing courier boy's number. unless they are simply bluffing me, there is no reason to hide the contact details of the courier boy.

I have categorically mentioned them that if i dont get a resolution over the call, i would go to consumer court. this is my first step in that process.

I request you to kindly forward this mail to the relevant authorities of firstflight and get the clarity on below things:
1. is there anything called "accountability" and "responsibility" over the customer service?
2. why there is no proper call center which records the calls and gives a complaint number whenever a complaint is registered? this will help the customer to track the status of the complaint instead of repeating the case right from beginning everytime he/she calls
3. how is the company going to compensate the loss incurred in not receiving the requisite courier on time, which includes umpteen number of calls made to the customer care, visits to the offices, etc.,