First Flight Couriers — Excessive time taken by courier

Address:Thane, Maharashtra, 400708
Website:www.firstflight.net

My father made a courier from Bhubaneswar to Airoli, Mumbai on 6th March 2017 and was supposed to arrive on 10th but the personnel there did not even bother to give a call or anything until today 16th march 2017 that too the person on the phone was rude and indifferent. The courier needed to reach me before 16th as it was a critical but now it cannot be.
My father tried to call the courier office at Kopar khairne but it was unresponsive and even today when he finally called he said he cannot deliver it even today which is really very agonizing.
My number is [protected] which was also mentioned in the courier.
The person is Sahil Gaikar, i demand a strict and stringent action be taken against the said employee otherwise i will escalate it further.
Moreover i expect a refund of the amount paid for delivery.
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