First Flight Couriers — First flight courier service shipment not yet received, and can not track as well (A991b3167242)

Address:	500081
Website:	www.firstflight.net

I sent a courier (reference number - A991B3167242) on Sunday 05/07 from hyderabad to delhi, it's been around 20 days now, neither the package is delivered to the location nor I am able to track it.

When i tried reaching to delhi and hyderabad offices nobody answered the call, they did not even bother about responding the mail i sent to them.

Now when i personally went to the shop, i got to know that it has not been sent. If that is the case why nobody informed me before about the same? I am now asking my package back but the guy i talked to (Suresh- +[protected] told me that i have to pay the penalty of the Rs 500 to get the item back.

What kind of service this is? Nobody told me before that the item inside the package can not be sent and now first they did not inform me for 20 days and when i reached out to them they asking for the money.

I think small courier services are better than these big fishes.