First Flight Couriers — late delivery of consignment no. u[protected]

Address:

Thane, Maharashtra, 400601

Consignment was despatched from jamshedpur on 25/08/2018. Consignment arrived in mumbai - marol hub on 31/08/2018 at 10.55 am. Consignment was despatched to thane branch for delivery from marol hub at 11.27 am and arrived at thane branch at 14.17. Consignment was not delivered on 31/08/2018 under the reason "pending - late arrival - scheduled for next day delivery". The consignment was not delivered from 01/09/2018 to 05/08/2018. Consignment was finally delivered today i. E. On 6th september in afternoon. My complaint is why consignment was not delivered for 5 days. Since it was a cheque, it troubled me a lot and i had to spent lot of time in following up the matter with consignor. Who was at fault & why the concerned should not be punished?