First Flight Couriers — My important document delivered to some criminal/unknown elementsan in my absence

Address:

Mumbai City, Maharashtra

I am out of town and my insurance policy document and receipt was sent through First Flight Courier service by the insurance company to my Mumbai residence bearing consignment No. B[protected]. The document status says it has been delivered to a person named "HOTEL" (mysterious) and the courier agency executives are giving vaguet answers. I had specifically instructed the courier service to return the document in case my house was locked and not deliver it to anyone else, since there are some criminal elements in the surrounding area who have been misuing documents. It is surprising that the courier agency delivers such valuable documents to unknown elements without any ID proof and does not take responsibility. If I do not get the document, I will be forced to take legal action against the company for its height of irresponsibility. Mrs M.R. Mandlecha