First Flight Couriers — not delivering courier of my friend's marksheet and she lost job


For my friend, her sister couriered her b. Tech 4th-year mark sheet a week before after asking the first flight courier service of allahabad and he told by 23rd feb 2019 it will get delivered. She had to join a company on 25th, and that mark sheet was mandatory to carry along. I and my friend continuously tried several numbers but no one responded properly, they didn't even talk, they use to cut the call, they gave some other number which was switched off, and even today they didn't deliver. Neither did they shared their address so that we can go and pick that courier so that she could have got the job.
Consignment number - j991p0363378
Now what to do in this case with them. I have numbers of all those people whom we called but they didn't help.
I really want these kinds of people should face consequences who are not responsible for their work.
Just because of them someone lost her job.
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Complaint comments 


i have to state that i had book a parcel to johnson and johnson kolkata. on 19/12/2018. with consigment number U991M1214266. But they have not receive till date.
please look this as soon as possible

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