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First Flight Couriers — parcel not received - dispatched one month before

My friend has send a parcel through flight flight courier on 23.03.19 from nagpur to hyderabad with tracking no. M991z5786631.

While tracking on first flight site it is showing arrived at destination on 26.03.19.
But not been delivered yet eve after one month.

Pls help in getting my parcel
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what should I do now?
Should I have to file legal complaint against first flight?

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