Firstcry.com — all products not received, first cry not issuing refund

This is in reference to Order no. 31935278OLV28A7D0C wherein, i have not received the product, Cetaphil Baby Daily Lotion With Shea Butter - 400 ml, Sebamed Baby Rash Cream - 100 ml, mamaearth Dusting Powder - 150 gm, and Chicco Baby Moments Gentle Body Wash And Shampoo - 200 ml from the shipment no[protected].

FC customer care refused to give refund as they are saying they have delivered all products. But I have received short products. How can we create unboxing video everytime.