[Resolved]  Firstcry.com — incorrectly charged 75 rs cancellation charges for shipping and cod

I had order for a kid top and skirt set of value 596 rs on 6th of May, as per communication received it was out for delivery on 11th and 14th but no one came to my place for delivery and later without taking my confirmation they cancelled the order and charged me rs 75 for COD and shipping and as per details given by them order value is less than 499 so i have to pay 50 shipping and 25 COD charges non-refundable charges from my wallet on firstcry .

Firstly i never asked to cancel the order and nor they took any confirmation before cancelling the same .Also order value is more than 500 so ideally 75 rs charges should not be charged for cancellation but they charged and now they are saying charges are non-refundable . Please help to get my 75 rs back.