Firstcry.com — non refund

I had made an order in firstcry on 17th nov'19 and then cancelled it too for which firstcry should have given me a refund of rs. 1611.90, however first cry claimed of refunding my amount to bank on 22nd nov'19. But till now it has not been reflected in my account. Its been more than15 days for which they have asked me to wait but nothing has been received.