Firstcry.com — Product not delivered and query raised with them closed was without resolution the issue

Website:

www.firstcry.com/orderdetails?poid=24211231NCXCF38BE2#3106542

I placed an order with order number 24211231NCXCF38BE2 on firstcry
It had following items:
1. Babyhug Full Sleeves Star Printed Thermal Vest & Pant Set - Maroon
2. Doodle Poodle Cotton Printed Panties Pack of 5 - Pink & Blue
3. Babyhug Portable Baby Mosquito Net Large - Pink
4. Cetaphil Baby Gentle Wash With Calendula- 230 ml
5. Babyhug 100% Cotton Sleeveless Slips Floral Print Pack of 3 - Blue & Pink
6.Babyhug 100% Cotton Knit Sleeveless Slips Duck Print Pack of 3 - Blue & White
7. Babyoye Eco Conscious 100% Cotton Socks with Applique Pack of 2 - Red & Green
8. Babyoye Bamboo Cotton Mid Calf Socks with Penguin Design Pack of 2 - Blue & Yellow
9. Babyhug Water Wipes-Sample Pack

Out of them we didn't receive point [2] Doodle Poodle Cotton Printed Panties Pack of 5 - Pink & Blue . When we reported this to their customer care they told that the product has been clubbed with another product [3] Babyhug Portable Baby Mosquito Net Large - Pink. However, we told them that neither we received the 2 products together, nor the shape of package of the other pack allowed any other product to be clubbed in it. So, we raised a concern that the product
[2] Doodle Poodle Cotton Printed Panties Pack of 5 - Pink & Blue is still missing and not delivered. However, they closed the ticket without delivering the product otr giving any clarification

Tried connecting to their customer care but only bots are there to respond which are not ble to resolve the issue.

Please look into this and get the issue resolved