Firstcry.com — Product picked up, but refund is not processed.

Firstcry.com — Product picked up, but refund is not processed.

J jain_vipin_swm

I ordered a product from First Cry in last August 2020. The product was damaged, so I requested to return the product. The First Cry executive came to my home and collected the product. He did not give any return receipt, but he handled return request several other times in the past and never gave the return receipt, so I did not ask for return receipt assuming that it is the process of First Cry. Order detail:- Order Number: 3733534ZUE6987FCF Return ID: 11818371 First cry executive detail who picked up the product from my home:- Name - Praveen Mobile number - [protected] I did not receive refund of that until now. I have been following with First Cry for last 6-7 months and they are saying that they did not receive product. I have given them enough evidence like call record of Praveen (First Cry executive who picked up the record), his entry approval in the my gated community society, but no luck. I live in the Gated community and every entry/exist of visitor is allowed only on the resident approval which is tracked in the MyGate app. I am attaching a snapshot of the Mr Praveen (FirstCry pick up person) who took my approval to enter in the society on 26-Aug-2020 at 1:15 PM (it is same time which I mentioned at the time of creating this complain request). I talk to Mr Praveen also and he clearly said that he returned the product in the office, he don't know further why refund is not given. I am attaching the recorded phone call for your reference. Praveen 's entry in my society on 26-Aug-2020 between 1:00-1:30 PM (attached snapshot) and his acceptance that he did return the product in the office is enough proof. +1 photos Was this information helpful? No (0) Yes (0)
FirstCry.com customer support has been notified about the posted complaint. Jan 08, 2021 Updated by jain_vipin_swm Order no:-3733534ZUE6987FCF Product:-'Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red Concern: Product pick up is done and refund is not given for the same. Return ID: 11818371 Executive who picked up the product - Praveen Executive mobile number - [protected] Email thread record -- > As per your mail we understand your concern that the pickup of the above mentioned product has been done but the refund for the same is pending hence, we would like to inform you that as we have checked that the issue has been already highlighted to the concerned team and as per the update from the concerned team is that we have already investigate with the reverse pickup team that pick up for the product is not done and we have investigated it hence, unable to investigate more so, the refund for the same is not possible we really apologise for the inconvenience caused to you. Could you explain what kind of investigation were done, how do you come to the conclusion that product is not received? Just saying that you did not receive product does not mean that you did not pick up product. I have provided telephonic conversation record where pick up guy clearly saying that he picked up the product and confirms that he did handed over product in the office, I also provided his entry/exit timing along with gated community approval when he collected the product. Did you check record why he came in my society, for what reason he asked my approval to enter in the society. Why do not you set up a conference call along with delivery guy whom mobile number I shared you, he is your employee, can you provide me telephonic conversation recording where pick up person Praveen says that he did not pick up product. I don't know your office where product inventory managed, but I know person who picked up the product. If you deny to refund, then you must provide proof from the person whom I am claiming that he pick up product. On Sunday, 22 November, 2020, 05:08:18 pm IST, FirstCry.com <[protected]@firstcry.com> wrote: Dear Vipin, Greeting from Firstcry.com! This is in reference to your email regarding order no:-3733534ZUE6987FCF wherein, you concern is for the product:-'Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red ' wherein, you concern was pick up is done for the product and refund is not given for the same. We apologise for the inconvenience caused to you. As per your mail we understand your concern that the pickup of the above mentioned product has been done but the refund for the same is pending hence, we would like to inform you that as we have checked that the issue has been already highlighted to the concerned team and as per the update from the concerned team is that we have already investigate with the reverse pickup team that pick up for the product is not done and we have investigated it hence, unable to investigate more so, the refund for the same is not possible we really apologise for the inconvenience caused to you. Please refer below link to view details of return. https://www.firstcry.com/returnpolicy Thank you for your patience and understanding in this regards. For any further assistance or queries please visit Support. Regards, Ashish Firstcry.com! _____________________________________________________________________________________________________________ Hi, I have not received any response on this issue yet. Please let me know otherwise I have to go to consumer court. On Monday, 9 November, 2020, 09:42:21 am IST, Vipin wrote: Dear Customer Care, > We wish to inform you that we have already escalated this issue to the concerned team on August 31, 2020 and our team is >working on this issue with the highest priority once we get the confirmation that the product has reached to our >warehouse will be provide the refund into your Firstcry wallet which you can use for the further shopping at Firstcry.com. >You can also check the refund details by following simple steps mentioned below:- What is the status of investigation? I have provided all proofs (call recording of pick up person accepting that he picked up the product, gated community entry/exit approval), he did not provide any pick up receipt as usual, so I don't have proof, but I did return the product. I don't know what scam is going on in your warehouse so they did not record my returned product and now FirstCry is denying to refund my hard-earned money. I am being to force to go to consumer court for this. On Tuesday, 8 September, 2020, 02:29:59 pm IST, FirstCry.com wrote: Dear Vipin, Greeting from Firstcry.com! This is in reference to your email regarding order no:-3733534ZUE6987FCF wherein, you concern is for the product:-'Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red ' wherein, you concern was pick up is done for the product and refund is not given for the same. As per your mail we understand your concern as the pick up is done for the above mentioned product and refund is not given. We wish to inform you that we have already escalated this issue to the concerned team on August 31, 2020 and our team is working on this issue with the highest priority once we get the confirmation that the product has reached to our warehouse will be provide the refund into your Firstcry wallet which you can use for the further shopping at Firstcry.com. You can also check the refund details by following simple steps mentioned below:- 1.Login to your Firstcry Account using your registered email ID/Registered mobile number and password/OTP. 2.Go to My account. 3.Click on Cash in my account 4.Click on Cash refund. For any further assistance or queries please visit Support. Thanks & Regards, Ankush Firstcry.com! _____________________________________________________________________________________________________________ Hi, Thank you for the response. It is now almost more than 2 weeks, so please look into this matter. I was receiving repeated automated call from the FirstCry to either cancel the return or request to pick up the product, that automated call did not have any other option, so I was not picking up the phone. In that process, I might have mistakenly did not lift legitimate call. Feel free to call me again. On Friday, 4 September, 2020, 01:56:36 pm IST, FirstCry.com wrote: Dear Vipin, Greetings from Firstcry ! This is in reference to your email wherein you wish to know about refund status for the product Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red from order number 3733534ZUE6987FCF. We sincerely apologise for the inconvenience caused to you. As we were trying calling you on your contact no [protected] but cal went unanswered. Hence drafting the mail kindly revert for needful. We have gone through your email and order details, wherein you stated that the above mentioned product has been picked up by our courier person but refund not processed, where as you have shared the number of courier person as [protected] who have picked the product from you where we have already highlighted the concern to our concern team to investigate where time of 72 hour sis already crossed and our team is working on your issue on priority basis to resolve it and as you have shared the number of courier boy with us we will share it with team to look into your issue where team will be reverting back with update on this at earliest, till than bear some more time with us. Once, it would be resolved, we will initiate a refund request of Rs. 1784.38 against this product and the amount would be credited to your Firstcry wallet and the same can be utilized for your next purchase and can be checked by following the steps below ; Login to Firstcry with your registered email id/mobile number and password/otp > My account > Cash in my account > Cash refund. Your patience and cooperation is appreciated. To visit " My Account " section please click :- my account. For any further assistance or queries please visit Support. Thanks & Regards, Sachin Firstcry.com _____________________________________________________________________________________________________________ Hi, Courier person never gives return collection receipt (it is like that at least last 2 years). I do have this contact number and name as mentioned below - Praveen executive who collected the product his mobile number is - [protected] On Monday, 31 August, 2020, 02:50:44 pm IST, FirstCry.com wrote: Dear Vipin, Greetings from Firstcry ! This is in reference to your email wherein you wish to know about refund status for the product Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red from order number 3733534ZUE6987FCF. We sincerely apologise for the inconvenience caused to you. We have gone through your email and order details, wherein you stated that the above mentioned product has been picked up by our courier person but refund not processed, hence escalating the issue to the concern team to investigate and get back to you within 72 hours on priority basis. Also, request you to share the pickup receipt or courier person name/mobile number for the resolution to be faster. Once, it would be resolved, we will initiate a refund request of Rs. 1784.38 against this product and the amount would be credited to your Firstcry wallet and the same can be utilized for your next purchase and can be checked by following the steps below ; Login to Firstcry with your registered email id/mobile number and password/otp > My account > Cash in my account > Cash refund. Your patience and cooperation is appreciated. To visit " My Account " section please click :- my account. For any further assistance or queries please visit Support Thanks & Regards, Ajay Kumar Firstcry.com _____________________________________________________________________________________________________________ Dear Customer Care, I have not received refund and product have already been returned and handed over to your executive. It has been more than a week since the product was collected by your executive on return request. I am getting repeatedly emails and call to return the product which is already returned. Please look into this matter. Regards Vipin Jain Ph no.[protected] On Friday, 28 August, 2020, 12:25:45 pm IST, FirstCry.com wrote: Dear Vipin, Greetings from Firstcry.com ! Hope everyone is safe and in good health. This is in reference to your email regarding the Refund of the product "Planet of Toys Fire Rescue Team Building Blocks 558 Pieces - Red" from Order Number : 3733534ZUE6987FCF. We sincerely apologise for the inconvenience caused to you. As per our telephonic conversation on Mobile Number : [protected], we understand that the product is picked up. We would like to inform you that whenever the product is picked the status is updated and refund is processed in 24-48 hours. We request you to wait for the same as it would be done within this timeline. Once refund is processed, it will reflect in your Firstcry Wallet which can be used for future purchases. You can view the refund through : My Account> Cash In My Account> Cash Refund. We appreciate your patience and co-operation. Thank you for trusting us. We are committed to supporting our customers, employees and delivery partners as we address the challenge together. On behalf of everyone at Firstcry.com, we would like to also share our best wishes with you and your family to stay safe and healthy during this time. Thank you for being a part of Firstcry family. For any further assistance or queries please visit Support Thanks and Regards, Shashank. Firstcry.com _____________________________________________________________________________________________________________ Hi, I placed a return request of Order Number: 3733534ZUE6987FCF and Return ID: 11818371. The product was planet of toys fire rescue team building blocks. Yesterday[protected], 1: 30 PM), your executive Praveen picked up the return product, but it has not been updated in the record, so please contact with the Praveen and update your records accordingly. I have already returned the product, so it is not with me now. Praveen executive who collected the product his mobile number is - [protected]
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