Firstcry.com — refund not issued for returned product

I had raised a return request with www.firstcry.com to return a product that i purchased from them online.

The product got picked up from my home on 14-decemeber-2019.however, first cry has not issued the refund yet.

order no: 6175470SM633DA000
product name: Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

return pickup done by:delhivery
pickup contact:pravin
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Today I made an order of rs.628 and after payment I later on received a message that my order cannod processed hence has been cancelled. but my cash has not been refunded. this is complete cheating

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