[Resolved]  Firstcry.com — return pick-up not completed and amount not refunded

Address:

FLAT-204, DWARAKAMAI JUPITER, BOGANHALLI, PANATHUR MAIN ROAD, Bangalore, Karnataka, 560103

Ordered items from the Firstcry.com
1. Babyhug Full Sleeves Jacket 5 Patch - Yellow -- order id:5175689SPY1087839

2. Tiber Taber Angrakha Style Full Sleeves Kurta & Dhoti Set - White -- order Id : 5175689SNX2350987.

Placed the return for the above orders on 7th of September.
its been nearly a month, product has not been picked up nad amount has not been refunded.

Multiple executive has been assigned for the return pickup, however no one turns up.
Every time i used to get calls from executive that they are arriving to pick the return, however no executive cam. Even they are not picking the calls also.

Find the below Executive details assigned to pick the order:-

Srinivas RAJU - Mob - [protected] - Date Assigned : 13 Sept 2019
Chetan Kumar Buta -[protected] Date Assigned : 14 sept 2019
Chetan Kumar Buta -[protected] Date Assigned : 17 sept 2019
Jayaram J -[protected] Date Assigned : 19 sept 2019
Chetan Kumar Buta -[protected] Date Assigned : 26 sept 2019
Chetan Kumar Buta -[protected] Date Assigned : 27 sept 2019 9:30AM
Chetan Kumar Buta -[protected] Date Assigned : 27 sept 2019 1:40 PM

Team please look into this on higher priority and take necessary actions.

Thanks,
Bindu Kumari