Hi Team,
Recently i have ordered for a Tricycle(blue color) for my 4 year old son based on the item description provided in firstcry app the chosen tricycle was showing as its suitable for kids aged 2-5 years
However the item i received is of small in size which is suitable only for 2 year old kid not for 4 or 5 year kid hence i felt i was cheated here with false item description following that i have sent number of emails to first cry customer support for item return however each time they responded back with same content saying item is not eligible for return without accepting the fault with firstcry(false item description)
Adding to that the item i received is of different color(yellow) however i ordered for blue color
Hence i was again reaching out to support team atleast for replacement of item(because of color mismatch) but this time customer support person simply cancelled my request with fake comments "As per user request the item is cancelled" however my initial request was for return which they didnt agree and then i requested for Replacement for which they cancelled the item arbitrarily
So with no proper response from support team i am raising this complaint hoping that atleast i will get proper reply here, even if i am not getting any proper reply here then i have to escalate/flag it further in Twitter or in other ways but i am not going to leave this matter until my valid request is fulfilled
Regards
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