Firstcry — Damaged product

PFA of fungus on all the sides of the crib.
This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
Almost 17k.
Request you to look into this and do the needful in whatever way you can.