Claimed

FirstCry.com Complaints & Reviews

1
Last updated Feb 2, 2023
Complaints 708
Resolved
40
Unresolved
668
Quick Links
Statistics
Share
Contacts

File a complaint to FirstCry.com

Having problems with FirstCry.com?

File a complaint and get it resolved by FirstCry.com customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
FirstCry.com
Customer Service Contacts

FirstCry.com Website

FirstCry.com Head Office Address

Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner
Pune
Pune District
Maharashtra
India
411045

FirstCry.com Phone Numbers

Toll free
1 800 123 4545
156
80
Phone
+91 20 4660 8100
95
54

FirstCry.com reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest

I had requested for return of a denim jacket pricing 944/- almost a month ago and it was successfully picked up by the courier person.. But has not updated it but had kept it in his office for no reason and i informed the customer care about this giving all the details of that person.. And till date it's been a month now, i have called the customer care asking about this almost 8-10 times.. Everytime i call, they say it takes 72 hours to initiate the refund and till date their 72 hours is not completed.. And inspite of me facing these issues, they have blocked my cod option just because i hadn't returned a product and had used the refund of it.. Whereas these people had deducted that amount already from the previous refund amount.. Just for 335/- they have blocked my cod service.. And i have been calling 8-10 times to initiate my refund of 944/- and for that they don't respond.. What am i supposed do for this? I will call the higher authority and complain about such irresponsible and unprofessional people..
FirstCry.com customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Babymoon dress lion tale is missing
    And santa claus dress is not stitched they have jointed threads by glue
    Both rates are total 1400 rupees
    Are we paying money or no or freely u r delivering
    First cry site before delivering order checking is der or no
    Simply u r sending without confirming
    This is not fair
    May be this is last order der is no quality means how to order
    FirstCry.com customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      I have been getting msgs that my order will be delivered by so and so person but again inappropriate delivery msgs are getting to me that i have refused to take the order where as no one called me nethier any one reached my address. When i called the delivery boy he is saying he doesnt have my order.. Kindly resolve it
      This is my first order and its a bad experience for online shopping till date!
      FirstCry.com customer support has been notified about the posted complaint.
      I have received following message today morning
      Hello! Your a/c no.×××× has been debited by rs. 118 two times on 9 dec 19. The a/c balance is rs.xxxx Info: sign. Verf. Chrgs mandate regst/ stop.
      which charges are these? I havent been notified before making the debit from my account.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit

        I had raised a return request with www.firstcry.com to return a product that i purchased from them online.

        The product got picked up from my home on 14-decemeber-2019.however, first cry has not issued the refund yet.

        order no: 6175470SM633DA000
        product name: Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

        return pickup done by:delhivery
        pickup contact:pravin
        FirstCry.com customer support has been notified about the posted complaint.
        Today I made an order of rs.628 and after payment I later on received a message that my order cannod processed hence has been cancelled. but my cash has not been refunded. this is complete cheating
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          I had made an order in firstcry on 17th nov'19 and then cancelled it too for which firstcry should have given me a refund of rs. 1611.90, however first cry claimed of refunding my amount to bank on 22nd nov'19. But till now it has not been reflected in my account. Its been more than15 days for which they have asked me to wait but nothing has been received.
          FirstCry.com customer support has been notified about the posted complaint.
          Order NO.9872412SR770BE947, Dt. 03.12.19, Expected delivery date was 09.12.19. but not yet delivered.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Today i placed the order online of products at sharp 3 pm and applied the coupon as there was an offer today (First 500 orders free) and my coupon fcte6190552l19s was placed for 100% free scheme. I was asked to make the payment of rs 50 and i made the payment through net banking. The amount got deducted from my account but after some time i got the mail that "your firstcry order no.6910771sp85030955 have been cancelled, since your transaction has been cancelled by the authorising bank". How can they say that the transaction has been cancelled by the authorising bank whereas the amount has been deducted from my account.
            FirstCry.com customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              I have purchased a bicycle from firstcry and received with defects and raised the return request on same day (28th nov.). But unfortunately didn't get help for the issue. No pickup executive came to pick up the product nor the respond on call. The customer executive all the time repeated same line"product will be picked up within 48 hrs". Please help.
              FirstCry.com customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                I am getting calls from firstcry delivery person and messages from first cry that I placed order. But I didn't. When I called customer care they are asking me to ignore. I didn't expect this response. I can't receive unwanted calls against some other orders which I didn't place. I want this to be corrected immediately.

                Below are awb numbers which I didn't place order but getting calls against those order.

                1 out of 6 item(s) of your FirstCry Order are shipped via Xpressbees AWB:[protected]. Track on goo.gl/KUia7h .5 remaining item(s) in process for shipping
                3 out of 6 item(s) of your FirstCry Order are shipped via Xpressbees AWB:[protected]. Track on goo.gl/KUia7h .

                2 remaining item(s) in process for shipping
                Last 2 item(s) of your FirstCry Order are shipped via Xpressbees AWB:[protected]. Track on goo.gl/KUia7h This completes your order
                FirstCry.com customer support has been notified about the posted complaint.
                Dec 09, 2019
                Updated by Deepa06
                In spite of sending multiple mails to first cry customer care I didn't get ny updates from first cry. I keep receiving calls from first cry delivery agents. When this problem will be resolved.
                How come first cry can be like this without responding to the mails. They need to solve this issue
                Dec 09, 2019
                Updated by Deepa06
                Your FirstCry.com Order with 3 item(s) of Rs.0 will be attempted today by YALLALINGA-[protected].
                Xpressbees has held Delivery of your FirstCry.com Order AWB:[protected], as consignee was not available. For assistance, please call[protected]
                Xpressbees has held Delivery of your FirstCry.com Order AWB:[protected], as consignee was not available. For assistance, please call[protected]
                Xpressbees has held Delivery of your FirstCry.com Order AWB:[protected], as consignee was not available. For assistance, please call[protected]

                How come order can be placed with zero rupees. Something is not correct. Please block that account
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  Please cancel shipment no. With awb no.[protected] which has been sent by firstcry.com without my consent & knowledge. I do not need the product & never asked them to send me the product. I tried to cancel the product on their website but it says you cant cancel a product when it has been shipped. If its not cancelled then i will
                  No other choice than to return the shipment.
                  FirstCry.com customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit

                    I had ordered from first cry way back and returned a product and they sent the refund
                    Now once again i ordered another product after few tries when finally order got accepted they rejected and from my refund money deducted the amount of first order which i returned and the remaining amount they have kept in firstcry cash account not even sent to my original payment method
                    FirstCry.com customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit

                      I have ordered in firstcry. My tracking id is[protected]. The product showed out for delivery and

                      Was supposed to get at 27 november 2019. But i didn't received it till now. I didn't get any messages or phone calls regarding the delivery of the product... This is the second time i am placing the same order... So please make me available at my shipping address...
                      FirstCry.com customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        This mail i wrote to the first cry person on 18 november 2019, as no one came for pickup tll date.

                        I've requested a return request with ID 22881802 & 22880973, reason being " Not satisfied with quality".

                        I've called the customer care immediately post raising the return request asking them to arrange the pickup on Saturday or Sunday as nobody will be available at home. But as informed by them is there is no policy...
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Hello,
                        I had purchased the moms co natural body butter for my pregnant wife from firstcry on 19/11/2019 which is worth rs.699. My order number is 5798886sa591a4250.

                        We are regular user of this product and we usually buy it from their official website. But due to the non-availability of this product on their website we had to purchase this from firstcry app this time

                        When we received the item, the box quality itself did not seem usual. Also when we opened the box there was no thickness in the cream and it was watery which was unusual.

                        But we were in dilemma and finally my wife applied it on her body at night. The next morning she got incredible rashes and wounds on that pregnancy area which was a very big shock for us. I condemn firstcry for selling us this product. I have attached the images of the product and the affected area on the body. Kindly take the immediate action and stop them from encouraging to sell this kind of products
                        FirstCry.com customer support has been notified about the posted complaint.
                        Nov 22, 2019
                        Updated by yusuf sharif
                        .
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit

                          I order two quantity diapers from FirstCry.com. It’s was delay for 20 days. And received only 1 quantity. After lot many times follow up from my end. I had received the product but only 1 quantity. I have called 3 times and I have send mails many times. They have denied the services. I paid for two quantity. I received only 1 quantity after 20 days.
                          +2 photos
                          FirstCry.com customer support has been notified about the posted complaint.
                          Nov 19, 2019
                          Updated by Roopesh kumar m
                          They should delivery the product or give me compensation.
                          Aug 29, 2020
                          Updated by Roopesh kumar m
                          Still there no update till now
                          No status for delivery status . very delay . first i cancelled the order for late delivery they said it is lost during shipment . in 2nd order already 12 days gone no status for delivery saying plz wait 48 hrs.
                          order detail 3832993SW6075F981
                          contact detail [protected]
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Report
                            Copy

                            My brother mohit choudhary sent a gift which we didn't get (Order no 9651324sn[protected]. But as par the status it is delivered.
                            The reason we think is..
                            Around 4-5 months ago, we placed two orders online. The sum for both the things was rs 1150.in the morning the courier boy ashish chauhan came and since i was not fully awake so by mistake i paid the amount i had ready for both the things receiving just one. When i really woke up i called ashish chauhan many times to talk but he didn't pick up my call. I remember the name so well because i tried calling him many times that day. Now, again my delivery was assigned to this boy (I got the message on my phone). This time i didn't even get my thing and the status turned 'delivered'. My brother is trying his end but we both are getting nowhere with this.
                            FirstCry.com customer support has been notified about the posted complaint.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Babyhug candy 2 in 1 high chair with safety harness - grey orange delivered from the order no:- 4828031sxt9267226

                              I had recently ordered a high chair from first cry. The chair looked good and it costed around 4.5k rs. My daughter who is 11kg ane has started using this chair recently. Within few weeks the screws are getting loose. Some of them have also started breaking. This product is of very bad quality. When i raised this...
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Placed the order order no 8104529st540a2885/8104529su54534377 but it was cancelled from there end and i didn't get my amount refunded. When i am trying speck with customer care they are telling the amount used on previous cancelled order. I have send multiple mails to them to take the product but they did't came. Now they are illegally playing with us.

                              Hope i can get justice.
                              FirstCry.com customer support has been notified about the posted complaint.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit

                                Hi

                                As per the trail mail still haven't received my order. Your system is saying delivery has been attempted however this is not truth. Incase it was attempted then my building tower guard would have kept that in any case. Infact i tried to reach delivery guy twice and he never bothered to pick call. Highly sad and disappointed with the service. No solution from your end except for waiting. Now in anycase i will cancel my order and buy from amazon on a lower rate as, my priority was to get on 14th as it was my daughter's bday gift. Today is her bday. And beyond that if i will receive the order then, priority will be money. Thanks for not considering your customer as priority. Your guys are asking to wait for 72hrs which is funny.
                                FirstCry.com customer support has been notified about the posted complaint.
                                Sir I order baby body warmer for 9 month baby.But I got too small size against that.There is no return policy available on first cry.plz provide a solution.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit

                                  Dear sir,

                                  I had ordered from first cry 5 items it was showing to deliver on 7th nov in status its showing out for delivery but still i did't receive my order. I tried to contact customer care but 1st number always come busy and 2nd number no one is picking the call. What to do i am helpless i had done the payment also but not received my order. First cry should close their online business if they are not able to manage and at least customer number should be on active mode.
                                  Very worst experience. Please suggest what to do now.

                                  Khushbu choudhary
                                  FirstCry.com customer support has been notified about the posted complaint.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Hii.. I dnt have any issues with firstcry bt their delivery associate are just #... I got d msg that my product will be delivered on 9th nov bt till now (10th nov) i havent got it... I contacted delivery boy he said i dnt know n tomorrow i'll be on leave n i dnt care n know abt office who will deliver or not... The boy is of xpressbees and named chulbul... I want my product to be delivered tomorrow asap... Till 9 am
                                    +1 photos
                                    FirstCry.com customer support has been notified about the posted complaint.
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit