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Firstcry.com — no refund of cancelled order-28th feb - order# 4843882rue966d436

While placing the order there was an error in payment gateway and the order got cancelled. On speaking to the bank (Hdfc) from which the amount got deducted they directed me to merchant as it is a payment gateway issue. The merchant has denied taking any accountability on the resolution and has informed me that i have to solve it myself.
This company has no ethics whatsoever and doesnot care about its customers. Request you to take this matter up on priority

Complaint Status


[Mar 04, 2018] FirstCry.com customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Dear Sir,

Please cancel my order 5426525ROG711D575. Because i already selected this product earlier. I have little bit confusion on that time, that my product is selected or not. This is my first time that i have order. So please I request to cancel my order.

Thanks
nishant kumar
[protected]

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    Customer satisfaction rating
    6%
    Complaints
    435
    Pending
    0
    Resolved
    27
    FirstCry.com Phone
    +91 20 4660 8100
    FirstCry.com Address
    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045