Firstcry.com — refund not received

Address:

#520, shree nilaya, cbi road, hmt layout, r.t.nagar, 560032

I had requested for return of a denim jacket pricing 944/- almost a month ago and it was successfully picked up by the courier person.. But has not updated it but had kept it in his office for no reason and i informed the customer care about this giving all the details of that person.. And till date it's been a month now, i have called the customer care asking about this almost 8-10 times.. Everytime i call, they say it takes 72 hours to initiate the refund and till date their 72 hours is not completed.. And inspite of me facing these issues, they have blocked my cod option just because i hadn't returned a product and had used the refund of it.. Whereas these people had deducted that amount already from the previous refund amount.. Just for 335/- they have blocked my cod service.. And i have been calling 8-10 times to initiate my refund of 944/- and for that they don't respond.. What am i supposed do for this? I will call the higher authority and complain about such irresponsible and unprofessional people..