Firstcry.com — returns

Had requested for a return of an item which never happened. I got multiple calls scheduling the return but no one showed. Have multiple call records of over 3 minutes where i have complained about this.

On placing another order, without my permission, they have unceremoniously cancelled the order and adjusted the amount against the item to be returned. I am stuck paying for an item i have no use for, for the mistake of the reverse logistics.

I am sure such incidents happen but on calling them for resolution, they tell me they have called me three times and have not received a response which is completely untrue.