Firstcry.com — wrong product delivered

Order number 419077qju108c121_wrong product shipped-

This is in regards to the return of the product (Toyhouse two wheeled metal folding skate scooter - black) from the order 419077qju108c121. I had ordered a black scooter for my nephew and he received a pink girly scooter. Since i was travelling and am currently based out of india i could not request a return within 7 days as per policy. Now the firstcry team is saying they cannot initiate refund or take the product back as the 7 days return policy has been lapsed. Does this give them right to harass the consumers like this. Why dont they at their end have any control mechanisms which can stop them from making such obvious mistakes.

I need my money back as its my hard earned money and would not let any online site cheat us like this.

I will go to any level to get my refund.