Flaberry.com — issues regarding order Id[protected]

Website:

www.flaberry.com

Dear team,
I have ordered a birthday cake and a buke of rose in this website and paid the amount. My order I\’d was[protected]. I ordered on 26th January 2018 and the products has to be delivered on 1st February. But on 31st jan they called me saying that they cant deliver due to shortage of employee and hence I asked them to refund my money. The amount was 1548.00. After that they have never replied, I sent two mails asking the status, but never got reply. The reference Id of my mails are 200074 and 201169. I don't know what to do. Plz suggest.