Flaberry.com — order not delivered - flaberry bangalore 2020

Address:

https://www.flaberry.com/florist/Nelamangala,%20Karnataka,%20India, Bangalore Rural, Karnataka, 562123

Ordered cake, teddy and chocolates combo for rs.2360. Monday feb 10/2020 7pm-10pm was the delivery slot. I have also paid extra changes for this time slot selection. Order has not been delivered until now (Feb 11/2020 11am) customer support speaks about refunding in the call but does not send any confirmation mails as promised. Order status is still in process on their website. Recently got to know there are more than 1k complaints about not delivering products on their complaint site.

Order no#[protected]