Flaberry.com — Order not delivered, Neither informed nor refunded

Address:Indore, Madhya Pradesh, 453441
Website:flaberry.com

Order number[protected].
Order was given with online full payment to be delivered on 13th FEB for the same day delivery
They have not delivered it yet and neither have apologised and refunded the amount.
Even now, after 3 days the order is in "in Process" state .
Now an unable to reach them even after trying a 100 times through phone, online chat and email.

I have tried at all their numbers:[protected],[protected] and also [protected].
wrote email to customer service and also to the admin.

When tried to contact them using contact us in website, you get the error - Unable to submit your request. Please, try again later.

PLEASE HELP ME OUT with THIS.
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