Flaberry.com — ordered product not delivered and refund not provided by the company also.

Address:560102

Hi Team,

Below are the details:

Date of the incident: 14/02/2019
Order number: #[protected]
Description:
I have ordered the flowers on the occasion of Valentine day and chosen same day delivery option. They have confirmed the order and delivery time was 6 AM to 10 PM. But product was not delivered yet. I tried connecting to the customer care via helpline or generating a request via Write to Us option available in Flaberry portal.
Nothing was working even I tried to reach them via Twitter. I am not getting response over their as well.

I am not able to connect to single person from the Flaberry. I need your help to get my amount back since I didn't get the product yet. Please help me in this matter. I am attaching all the available document.

Thank you.

Below are the break up of the Price they charged me:

Item Name Quantity Price

Simply Red - Original 1 Rs 399.00


Valentine Surcharge 1 Rs 199.00

Grand Total: Rs. 598.00
+4 photos
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Flaberry.com customer support has been notified about the posted complaint.
Feb 18, 2019
Updated by arpan parnami
Today is 18th, We have ordered on 14th and they charged 200 rs extra for the special day. However, they are delivering it now but day has passed so I don't want this delivery now. I want refund.

Please process the refund.
Feb 18, 2019
Updated by arpan parnami
Please process complete INR600 refund.
Complaint comments 

Comments

The day is almost over and my delivery still hasn't happened. What's the point of providing a service if you can't keep your promise. NO callbacks, no status updates, nothing!!! Horrible service!
Hi,

I has ordered a cake and flower worth rs.1502 for my fiance. but she didnt received the gift.

I gave complete delivery address while placing an order. On the day of delivery, on website it was just updated deliveredbut it wasnt. no chat support no customer support dont know whom to contact..worst o line experience ever faced.
I have ordered rose bouquet, chocolate and teddy worth 1897rs. But flaberry did not delivered this on delivery date. In evening, a call received from flaberry saying that delivery not possible today so we are cancelling your order and will refund your amount. After it, flaberry cash shown . Totally disappointed.

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