Flaberry.com — product not delivered and even money is not refund

Order number :[protected]
Pathetic service, first of all my order was not processed cause of some problem on your side, the least you could hv done was to revert my money back as all other online sites do, your site cannot force me to buy something from your site with no occasion on the list just because ur service is so pathetic that you take orders but don't fulfill them. After 7 days of delay is it my duty to bang my head with ur company to get my money back
Worst experience