Flaberry.com — Product not delivered with name and message

Address:	New Delhi, Delhi, 560029
Website:	www.flaberry.com

I ordered flowers(order id: [protected]) and told the customer care people to add a message as there was no option of adding a message on their new android app, their customer care people said they'll add, just to make it sure i contacted them again to verify if it has been added or not and their answer was yes, still it dint get delivered, whats the sense of sending something without a name, . My money got wasted and when contacted the customer support they said we wont do anything. People i request you not to buy anything from flaberry.com Please else you have go through same circumstances and problems.