Flaberry.com — refund not processed

Worst experience ever from the customer support team. Asked for a refund because they didn’t deliver my order on time. To my surprise they said the bought flowers weren’t available with them and they had mailed me regarding this. I didn’t receive any mail of that sort. When I requested for refund, I had to request them for continuous 5 days without anyone from the CustomerSupport team replying back. Still haven’t got my refund. Thinking of filing a consumer complaint against these cheats.