Flaberry.com — Refund of money

Address:	Pune, Maharashtra, 411057
Website:	flaberry.com

I have placed an order, and in the day of delivery when i callled to know the status .they said that the gift which i have choosed is not available for the delivered city. then i changed my order.but its not delivered. now they are not refunding my money as well as when am calling then there is noresponse from customer support.