Flaberry.com — Unethical behaviour. Money charged, product not delivered.

Address:	New Delhi, Delhi, 110075
Website:	www.flaberry.com

I had ordered a gift for Valentine's Day on 14th Feb 2017 (Same day delivery). My order No. is [protected] (Amount Rs. 973). The order was not delivered despite of me following up with their customer care through chat (Phone is either busy or nobody picks). On 15th, when I asked for refund, they refused and said Flowers being a perishable product, they can't refund (Don't know why, when the delivery was not made). The customer care agent (Dolly) asked me if the order can be delivered on 15th, out of furiousness I had to agree because I had no option. After a few hours, The status of my order changed to "DELIVERED" without the product being actually delivered. Since last 1 day, I am constantly following up with them to provide me POD, But they are not sharing anything. Each time I talk to customer are exec, they say someone from their team will call me back. Nobody has called me yet. This company is a fraud. Take money from people and don't deliver goods! Don't order anything from this site.