Flashstar Commerce — return / refund process

Please avoid purchasing phone from flipkart they don't have any control over the seller. Fighting with them for more than 4 weeks they unable return or refund.
Product: redmi note 7 pro
Seller : flashstar seller
Phone delivered on 3rd october 2019
Phone totally dead not getting switched on the same day tried all the trouble shooting as given by the executive
Return option not engaged in my order (They conveyed as technical issue) after ten days it showed return option closed.
Called several times and registered formal complaint
Escalated issue to flipkart grievance officer
After several follow up flipkart on 25th oct said return initiated technician will come on 28th october but i got sms on 27th saying return cant be fufiled by the seller sorry

Issue yet to get resolved
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