Flatworld Trading Pvt Ltd — Product not getting delivered (Matrixrage.com) after taking multiple follow up

Address:Mumbai City, Maharashtra, 400709
Website:matrixrage.com

Company name : flatworld trading pvt ltd
Address : b - 1009, samarth aishwarya, 10th floor, k. L. Walawalkar marg, oshiwara, andheri west, mumbai, 400053
Telephone no : +91-[protected]
E-mail id : [protected]@matrixrage.com

1) i have ordered bluetooth speaker from matrixrage.com : transaction successful. Orderid : 4fc7494c1cdc9e7d2a26
2) i have paid rs.399 on 17-may-2017
3) i have taken followup after 21working days which they say is maximum delivery time and their response was

"dear sir/madam,
Thank you for placing an order with us. Your order is received and is in process. As per our standard procedure you should be receiving your product within 21 working days from the date of order placed.
Incase you have any queries please write to our customer care id: [protected]@matrixrage.com and we shall get back to you as soon as possible.
Regards
Matrixrage team"
Which is attached in screen

As on 19-jun-2017 not received product yet.
Kindly do the needful for my product getting delivered.
+1 photos
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Sir please help me I will order from flatworld rewards my order number is 258708
I have ordered Clayton pair watch leather strap CW22 on 24th December 2018 but i havent recieved till now. contact numbers is also not available. have done so many times follow up after 21 days they say we will get back to you but nothing done from their end.

Transaction id 936405cfd2f0b949a344

Amount debited : INR 999/-

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