[Resolved] Flipcart — cheating by flipkart and ecom express

Aishwarya Rathod

from Mumbai, Maharashtra

Address:	near the platina,banjara basthi anjaiha nagar gachibowli hyderabad, Hyderabad, Andhra Pradesh, 500045
Website:	flipcart

I order redmi note 7 pro nebula red 4gb ram on 3rd october and its actual delivery date given by flipcart is 13th october but its 7th november and its not came.. When i call custometer care that time executive always said to me u reciive your order today at 3pm like that.. Your product is in nearest hub and when i am going to my nearest hub ecomexpress that time they people said that u wait for some time i will check and after that they tell to me at 19th october delivery boy go for out for delivery but due to some reason your order is not in your hand after next day delivery boy leave their job thats why iam unable to find your product but definatly i will deliverd your product within 24hr but still not came.. Customer care executive always tell to me our team is working on your issue they give resolution to u next day like that every day when i call but still no one can give me resolution. And now when i request for cancellation that time executive tell me please wait for next 24hr.

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Dec 12, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by Aishwarya Rathod cheating by flipcart and ecom express not receiving product since more than 1 month

Verified Support

Nov 08, 2019

Flipkart Customer Care's response We will rever on it.

Verified Support

Feb 27, 2020

Flipkart Customer Care's response Hi,
We are sorry to let you know that your order for this order ID OD[protected] has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 16 Nov 19 and it should have been reflected by now. Hence, closing the complaint from our end. Your kind understanding is appreciated.