Flipkart — 2 months no delivery - order - od[protected] | |||||
This in regard to my order - OD[protected] of a wooden TV unit by Suncrown Furniture Engineered n 26th June, 2020. I would like to inform your kindself that everytime on delivery day, it gets rescheduled. It was actually supposed to be on 23rd July, 2020 which got rescheduled to 29th July, 2020, which further got rescheduled to 04th August, 2020 which further got rescheduled to 9th August 2020. I have tried contacting flipkart executive for support, but they are unable to help me since there is no option for cancellation and a complaint is also not eligible to be raised simply because new dates for delivery is extended. This is a never ending cycle of rescheduling. I have been a very very loyal flipkart customer, wich very much evident from my order history. For all other products ordered by me on flipkart, I get tracking details with date time and place. However, for this TV unit, I was never able to see the place of its packing, shipping dispatch etc. The rescheduling on 23rd July and 29th July was done giving the reason that the logisitic person was unable to contact me. However, quite astonishing that all other products due to be delivered on the very same day by flipkart successfully got delivered. I have never received any contact details of the ekart wishmaster like I get it for all other products. I fail to understand if the logistic has goofed up the whole thing or it is the seller who is playing the scapegoat, but I am unable to either get the delivery of the product or cancel it. Was this information helpful? | |||||
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Flipkart customer support has been notified about the posted complaint. Aug 04, 2020 Updated by Ami Tapiawala Snapshot of order status is attached here. It has been almost 2 months of no delivery or cancellation of the item. Verified Support Aug 06, 2020 Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has scheduled the shipment of "Suncrown Furniture Engineered Wood TV Entertainment Unit'' and will be delivered to you on or before "9th Aug 20''. Have a nice day!
Aug 08, 2020 Updated by Ami Tapiawala So.. Here it is I am again writing to you because the delivery if the product has been RESCHEDULED FOR THE 5TH TIME.. Now it ownshowing as 11th August 2020...this rescheduling shall go on fir 10 years and you will do nothing. | |||||
 1 Comment | |||||
Comments
Yes, that is the exact game plan... They keep on and on rescheduling the delivery of product. This means my money is stuck and just because the delivery is rescheduled for the 4th time, you guys will not ake any action. The rescheduling of delivery again and again is the problem. Even I can see from the flipkart account that the delivery is scheduled for 9th August, just like previous delivery dates, this too shall get rescheduled. Please halp me stop this rescheduling and cancel or deliver the product. Please give solution. What your courier partner is doing even I can see, . That is not resolving my problem.
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