[Resolved]  Flipkart — about order no. of[protected]

Address:

Khemka Square, A-12,Sector-4,, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

To,
Flipkart

I have placed an ordered from flipkart moto e6s. And facing some issue with this device.

Issues details are given below:-
1. While using the phone on whats app video call automatic phone goes off.
2. Battery takes whole night to get a charge from 20% to 97-98%. (Fine i thought this could be because of its a new device)
3. After phone getting power on it takes 4-5 min. Just to reach scree. After showing moto brand advertising film and showing starting the phone on display.

1st time when i raised a complaint then received calls 2 times but i was busy so i asked them to arrange a call back (Very happy with flipkart commitment). Again 3rd time received a call from the adviser and he didn't tell any steps to me. Except placing the call on hold and then finally he said that we are going to arrange a technician visit at your site.

Same day evening received a call from the technician that he said that he will come tomorrow (Both agreed) but when in the morning i received a call from the technician so i informed him that my whats app issue has been resolved (Phone is not getting off now). So don't need to come if you want but he insists that sir i am near your location i can come. He came and do some troubleshooting steps to give it to me. And went back.

Today morning when i again checked with whats app found that the phone is giving the same issue so again raised a complaint via application again the same process start:- adviser called (But this time he informed me some steps - happy with that). Done that but the issue is the same. Again received a call by 1 female adviser asked the status told her that not resolved she told me that again she is going to arrange a technician visit for testing (I mean seriously you guys are concerned about customer pain???). She. Sir, we need to follow the re-seller guidelines. It shows that your re-seller guidelines are most important for the customer's feedback and pain.

Anyhow i managed to transfer that call to the escalation department. But i was surprised to know that your senior person is saying that this time as you told me that you don't need to press the power button and your product got restart automatically. This is a different issue, sir. (I mean what i told you that only while using whats app i am facing this issue as previous so who it could be different??)

Then is said to me to go through with replacement policy our replacement policy is saying that customer needs to go through with these steps (But how many times) no one is there to confirm that.

My simple concern what is the benefit of opting flipkart if i have to go again and again with pain. Also, who will be responsible if after the replacement period this device starts giving me pain?

You are going to send again technical send i don't have any issue but send him with the replaced unit. Because i don't have so much time to go thought with troubleshooting over the call and by the technician.

I hope i will receive a permanent solution this time.

Very disappointing customer this time.