[Resolved]  Flipkart — account blocked and 16000 rs not refunded

Address:

Ajmer, Rajasthan, 305901

Hi
This is nikita chopra. My account is blocked by flipkart without any prior. On 18th feb 2018sunday i tried to place 2 orders of 3638/-, 2749/- via pnb netbanking for which amount got debited but order was not placed. I dint get refund of that amount yet. Debit msg attachment is attached herewith.
Further, since those orders were not placed i tried to place those 2 orders via hdfc netbanking. Order of 2749/- and 4558/-got placed but i dint get orders yet and my account got blocked. Now what about my orders and amount?? Will i get my orders or will i get my refund.
I called up so many times but none helped me. No call from customer care is received yet.
Refund of total around 15000 rs. Is due.
Is this way flipkart provide their services. No one from back end team called up. No one from customer care is helping. Should i take help from consumer forum to get this sort out. This is the worst experience from flipkart ever being a regular customer.

Email - nikkie. [protected]@gmail.com