[Resolved] Flipkart — account blocked without any valid reason

jayeshraut23

Address:	B-15 Vinoba Nagar, Behind Jaith Public School, Ratlam, Madhya Pradesh, 457001
Website:	www.flipkart.com

My account has been blocked without any valid reason. They have told that I'm using the website for reselling products which I'm not. They have blocked my account without any investigation and by just seeing my order history which is not fair. I'm not buying their products for reselling it's for my own personal use and I can show you proof of that. I'm not able to log in my account as I have attached screenshot you can see over there. I have been getting the same reply from customer care again and again. They are not taking my case seriously. I have made complain several times and they are telling the same thing again and again. I have not used there products for reselling it's just for my personal use. And by just seeing my order history they blocked my account without any solid proof. I want my account back as there is some money left in my Flipkart Gift Card balance and they are not returning me my money also. I just want my account back please do something.

Email id : [protected]@gmail.com

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 16, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Flipkart Customer Care's response We will revert on it.

Apr 10, 2019

Updated by jayeshraut23 No resolution provided. My account is still blocked and they have also blocked the money which I have in my Flipkart Gift Card Balance and they are saying we can't return that money. I don't know what to do at this point of time as I have tried everything and they are not answering my calls and no proper answer is given from their customer care if the call is picked by luck. The customer executive keeps on saying that we don't have anything to do with your account, the whole blocking process is conducted by the back end team and if I ask them that connect my call to back end team they don't do so. I'm very disappointed as I'm also a Flipkart Plus member and if my account is not unblocked than I have to create new one and again start from the top which is very disappointing. Please help me with this.