[Resolved]  Flipkart — account disabled - solution please??

Address:Purba Medinipur, West Bengal, 721458

I am run a computer training institute & deals with computer repair & servicing. But sometimes i have to orders mobiles. As it is required, i have to order mobile phones for different purposes but not for mobile business purposes. The last flipkart sell was running from 29th sept. As i look best mobiles, i ordered only asus mobiles. I ordered 4 asus mobiles in 29th sept - 1st october. Later on 02.09.19 for the 1st time i ordered 1 realme 5 mobile. Everytime i made prepaid orders. This time amount paid as prepaid order, but after getting dispatched order later cancelled. I contacted flipkart support multiple times, but not received any good response. Sometimes it was said item was out of stock, seller end cancelled, & suggested that i should reorder if i want. I had question that if again order cancels should i get refund earliest? As my auto cancelled was not refunded... Later i contacted via mail. & tried ordering low price realme c2 on 3rd october. This item was also cancelled. Again contacted customer support asking question should i order or not??

Among my first 4 orders, 3 items was dispatched. But 3rd item was not shipped, even no updates.

Later on 4th october mail from flipkart received that

"we're really sorry to let you know that your order has been cancelled due to an unforeseen error that has now been fixed. You may place a new order and the seller will ensure that it is delivered to you."

Then as i am running out of cash, & yet among 1 of 4 mobiles is still not dispatched, i ordered a low priced yu ace mobile amounting rs. 3399. As i am in doubt that if again ordered cancels my money will stuck in flipkarts pocket. & the same had been happened. Order cancelled & money stucked.
And also one thing i have 1000 coins in my flipkart account and 8 coins are pending. I am a flipkart plus member. For these 4 orders i am going to receive 400 coins. So i will had 1428 coins.in flipkart 1500 coins give rs. 3000 flipkart coupon.
I am so much astonished with this type of service. Again customer service didn’t provide any solution. I asked to transfer calls to resolution team, i tried to make complaint. But later it was seen that my account was disabled by flipkart. Even i was blocked for mailing customer support. Telephonic call to flipkart was not going through. Login to flipkart is done.

Everytime when send mail to flipkart, mail received that for in[protected]
” we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your flipkart account.”

Does all the cancellation is done to stop converting 1500 coin points to rs 3000 coupon?? I would like to hear from resolution team whats wrong happening??
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Jan 26, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Oct 20, 2019
Updated by Kalisankar Guria
I have not cancelled my orders for now and never. All my orders are mostly paid from my Bank Accounts. & Mostly I am not doinmg Mobile Business. I run Computer training Institute, & some Computer Hardware Software service. I had contacted by my Facebook ID also. I have above 11K Page Likes naming my Computer Institute.
Verified Support
Oct 21, 2019
Flipkart Customer Care's response
Hi Kalisankar,
We are sorry to let you know that our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.
Oct 22, 2019
Updated by Kalisankar Guria
Not every phone brought for my personal use. But some phones are used by my Family Members & some are for Gifting purposes on occassional usages. You can understand that Businesses purchase all Phones. But I only buy Asus Phones as this is my 1st option every time. You have think like a human not from your system. Firstly I didnt know your this type of purchasing policy, 2nd thing I had asked your Customer support multiple times by telephonic conversation & by your chat support. You are requested to check all the information & request you to kindly unblock.
Verified Support
Dec 26, 2019
Flipkart Customer Care's response
Hi,
We are sorry to let you know that our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.
Complaint comments 

Comments

Not every phone brought for my personal use. But some phones are used by my Family Members & some are for Gifting purposes on occassional usages. Firstly I didnt know your this type of purchasing policy, 2nd thing I had asked your Customer support multiple times by telephonic conversation & by your chat support. You are requested to check all the information & request you to kindly unblock.

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