[Resolved] Flipkart — account got debited but order not placed. need refund

Noor Ahmed Shaik

from Noida, Uttar Pradesh

Website:

www.flipkart.com

Hi team,
I am raising this complaint against flipkart as an amount of rs.1, 19, 999.00 has been deducted from my account while placing an order and the order was not placed successfully.
On[protected], i tried to place an order through flipkart website with transaction reference number : padb[protected] for rs.119999.00. But, because of some technical issue the order was not successful though the money got deducted from my account. I immediately contacted flipkart for the same and asked them for a clarification. I was advised by flipkart that the money was not received by them and it is with the bank. So, i need to wait for 8 business days to get my money from the bank.
After getting such reply from flipkart, i contacted the bank asking for clarification. Bank has replied me that the money was credited to the merchant account which is flipkart in this case (Screenshot of bank reply is attached with this complaint for reference).
Because of such statements from flipkart and the bank, i am not sure where my money is. So, i kindly request you to investigate this matter and help me get my money back with the applicable interest.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 18, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Flipkart Customer Care's response We will revert on it.

Jan 08, 2019

Updated by Noor Ahmed Shaik It's been 9 business days since the date of transaction. Tried to contact me once when I was busy after lodging this complaint. No progress thereafter. I didn't expect this from a leading e-commerce website like Flipkart. How are you expecting customers to shop on your website again and again having these many complaints piling up. I'm repeating once again that I need my money with interest as I have already informed you on[protected] that the above said transaction was a successful one.

Jan 09, 2019

Updated by Noor Ahmed Shaik Dear, Flipkart! Should I add a comment daily counting the number of business days that lapsed since the the date of transaction?! Please, take it seriously. The amount is not a smaller one for me. Respect that fact.

Jan 10, 2019

Updated by Noor Ahmed Shaik Another business day gone. No response. No action. No call. No mail. No refund.

Verified Support

Jan 16, 2019

Flipkart Customer Care's response We will revert on it

Jan 19, 2019

Updated by Noor Ahmed Shaik It's been 23 days and for the fourth time my bank confirmed that the transaction was successfully settled to the merchant. Dear Flipkart, you are gonna pay for every penny I lost and for every moment that I suffered.

Jan 21, 2019

Updated by Noor Ahmed Shaik Dear Flipkart, the 48 hours that you have asked for is gonna be over soon...

Jan 24, 2019

Updated by Noor Ahmed Shaik Dear Flipkart, you sent me the following mail yesterday...

"Hi Noor,

Greetings from Flipkart!

Order ID: OD[protected]

This email is in regards to the complaint raised on Social Media.

As discussed, the refund of ₹ 13999/- for Sony Android 138.8cm (55 inch) Ultra HD (4K) LED Smart TV order with order ID OD[protected], completed on 23rd Jan 19. It Should be refunded to back to source, as per standard banking procedures.if you don't see kindly contact with bank with this reference no:

Bank Txn Id :PADB[protected],
Authorization Code :0300

We sincerely apologize for the inconvenience this might have caused. Your patience & understanding will be highly appreciated in this regard.

Thank you for shopping with Flipkart, we value your presence.

Regards,
Chandni Kumari
Team Social Media "

Jan 24, 2019

Updated by Noor Ahmed Shaik And, I replied...

"Dear, Flipkart!

The transaction was happened on 27th December 2018 but order was failed to take place and I mentioned that to you via the incident IN[protected] dated 27th December 2018.

On 29th December 2018, I contacted my Bank to know that the transaction was successfully settled to the merchant via the transaction reference number PADB[protected] for Rs.1, 19, 999.00 and I mentioned that to you via the incident IN[protected] dated 29th December 2018.

Later on 5th January 2019, I mentioned the same to you via the incident IN[protected] and incident IN[protected] dated 5th January 2019.

I made a complaint regarding the same on https://www.consumercomplaints.in on 6th January 2019. Even after that, I was adding comments to that complaint to remind you the same.

Other than that, I tried to convey the same to you over the phone many times. You might have the records of the same. Every single time you denied it. Moreover, after 23 days of time, when I mentioned the loss that incurred to me, one of your agents said, "you didn't have any fixed deposit here to get interest." How arrogant was that?! You are gonna pay for your arrogance.

And today, you mailed me... I wanna highlight some parts of your mail. Your mistakes are getting very interesting and dramatic.

"As discussed, the refund of ₹ 13999/- for Sony Android 138.8cm (55 inch) Ultra HD (4K) LED Smart TV order with order ID OD[protected], completed on 23rd Jan 19. It Should be refunded to back to source, as per standard banking procedures."

What was that? That figure was nowhere near the transaction amount of ₹ 1, 19, 999/-

What were you playing at? Your mail proves that you have my money from Day 1 of the date of transaction and yet I didn't get my TV. I lost my money and the savings bank interest that I should be getting on that money. I lost my valuable time complaining and asking you to refund. And I didn't have the money when I needed that money because of your negligence in refunding it. You made me suffer a lot in the past 4 weeks of time. You are gonna pay for every single rupee that I lost and for every single moment that I suffered.

I'm in a state that I can no longer consider that the above highlighted as a typing mistake. I'm done with your arrogance and innocence. If you are gonna compensate for my loss, I'm gonna end it here or I am gonna take it even further to The Ministry of Public Grievances and The Department of Consumer Affairs.

Noor Ahmed Shaik