[Resolved] Flipkart — acer predator helios 300/wrong product received

Naim122

from Mumbai, Maharashtra

Address:

Tech-Connect Retail Private Limited , Ship-from Address: Sy no 696, Gundlapochampally Village, Medchal Mandal, Ranga Reddy Dist , Secundrabad, Telangana 501401,

Sold By: Tech-Connect Retail Private Limited,
Ship-from Address: Sy no 696, Gundlapochampally Village, Medchal Mandal, Ranga Reddy Dist, Secundrabad, Telangana 501401,
Purchase from flipkart
Order ID: OD[protected]
Invoice Number # FAAAWR[protected]
My case Flipkart sent me a wrong product in replacement (Acer Aspire A315-32 on box MRP just 29, 999 And Given below
S/N:- NXGVWSI0098350F6AE7600 )

i Received replacement product receipt via Email which is mentioned same Serial Number on receipt
You can also check on Acer's website Given below
https://www.acer.com/ac/en/US/content/support

It's Acer Aspire A315-32 Not Acer predator Helios 300
and seller make receipt with Name of Acer predator Helios 300 while this serial Number of Acer Aspire A315-32
It's clear that Flipkart sent wrong product and make receipt by wrong product Name.
This S/N:- "NXGVWSI0098350F6AE7600" Not for acer predator Helios Model.

I ordered Acer predator Helios 300 i7 And Paid 65, 966 based on No cost EMI

How can seller make wrong Receipt with wrong product Name

Flipkart support team sent a mail for consent for lodging FIR
Even i Replied for same and i gave them consent "Yes proceed please "

And Flipkart gave me 2 days and told me that they will contact me but they didn't call me & they cancelled my return request on 1 june
When i see that then again i contact flipkart customer call and they again file return request and same day evening they cancelled my return request again and deactivate my flipkart account

Its is clear that Flipkart sent wrong product i have all proof and Not flipkart accepting it and not taking back wrong product sent by them.

I have already shared all necessary proof such wrong product images serial number mentioned and receipt via Email ([protected]@flipkart.com)

Utterly disappointed by flipkart support people who are not ready to help and just dodging queries and Not talking properly.

+1 photos

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Jul 10, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by Naim122 Flipkart doing fraud. They sent me a wrong product. When i complaint for it flipkart arrange request for return and without knowing reason they cancelled my return request when i call to flipkart customer care they again request for return and then finally they deactivate my flipkart account.
They cheat me. i have all evidence. and i provide them all evidence along with wrong product serial number. And Received bill from flipkart.
I going to sent them legal Notice.
How can flipkart eat my hard earn money. It's flipkart mistake why they sent me wrong product and flipkart manager saying we sent right while I'm providing them all evidence. Even they are not able to accept. How can they suspend my flipkart account. flipkart is defaulter

Verified Support

Jun 07, 2019

Flipkart Customer Care's response "Hello,

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history.This would also mean that you will no longer be able to login to your Flipkart account."

Jun 07, 2019

Updated by Naim122 Are you mad?
Im complainting about that You sent me wrong product in replacement.
Why are you not accepting it.
And you deactivate my flipkart account when i complaint about wrong product received.
You didn't understand my problem and you cancelled my return request and suspend my flipkart account.
Please give me answer what i want to say.
Why you sent me wrong product and you are not accepting it. I provide you all evidence.
In reply you are sending only auto generated msg.
My concern about wrong product sent by flipkart kindly look at it and try to understand my problem