Flipkart — Asking ID proof to accept the return product

Order id: OD[protected]

I ordered a head set, i has been received on 7 may 2022, It not worked properly, On the day itself i applied for return & refund. They are asking to send my ID proof along with product images. I spoked with flipkart customer support they told me that with out my ID they can't accept the return request. I asked why? they are saying this is flipkart policy. I asked to send me the flipkart policy approved by Indian Government. They told me that they can't disclose the policy. Any corporate policy must be publicly display to peoples right? If flipkart can't disclose their legally approved policy why should i disclose my ID proof to them?