[Resolved] Flipkart — asus zenfone max pro m1-replacement request not processed

Be__Ravi

from Visakhapatnam, Andhra Pradesh

Address:

534320

I have ordered an Asus Zenfone Max pro M1 on flipkart with order id OD[protected]. I found out that the display was faulty and raised request about this. Not knowing initially that it was the screen, I said the problem is the phone was dead or a battery issue. When it worked again I realised the issue was the screen I raised the request again. Now without the technician visit, they have cancelled all my replacement requests.

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Jul 14, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 11, 2019

Flipkart Customer Care's response Hi,
We are happy to let you know that the seller has initiated the refund of Rs.4295/- to your bank account on[protected] and as per standard banking procedures, this amount will be credited to your bank account within 5 business days.

Jun 11, 2019

Updated by Be__Ravi I raised a replacement request why am I being refunded. If it is a refund why am I getting onlly 4295 instead of 9600 which I paid.