[Resolved]  Flipkart — attitude of customer care personnel

Address:	Ernakulam, Kerala, 682036
Website:	Bangalore

Re: order OD[protected]. I received the wrong colour (off white)in this order so i asked for a replacement in the correct colour (white). I received the replacement today September 17th but to my utter frustration realised they had sent me the same off white coloured item again. So i called the customer toll free number. A girl answered and she told me that she would help me with the return and refund procedure. She then asked me for my bank account number and ifsc code. I was confused as to why she wanted these details as i had paid with my debit card and the refund would be sent to the account of the debit card as usual and i told her so. She told me that the seller wanted these details. I was a little perplexed about this and became very suspicious as she asked me to give her the otp number on my phone inorder to confirm it was my account which i refused point blank. She then.threatened that i would have to send the product back on my own if i did not comply. I disconnected at that. It is very obvious that this person was trying to con me. The problem with flipkart is that you do not have a customer care email or chatting system. So the clients are at the mercy of these call centre people.