[Resolved] Flipkart — bad support online chat - customer service is very poor | |
I have chatted to subeksha one of flipkart customer agents regarding the item which was missing in the package. I have requested that i need the product. She told the current price is increased and forcing me to agree for the refund. Please check the conversation once. The agent also checking my integrity that i did speak lie. I have already mentioned to delivery agent that one item is missing. He mentioned to me check it once and after i opening the package i called delivery agent and told the item was missing. He told me to contact customer care. And again one other customer agent joined in the chat and he is asking the questions about details of product, etc again. Already i was waiting in the chat sing long time also before to subheksha i was chatting with someone else. So these 3 people wasted my time and keep me waiting and irritated me. I did not expect the customer service is the way it is. The service is very very poor. I am secondly thinking now how i have been shopping in flipkart all these days. Was this information helpful? | |
Dec 7, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 05, 2019 Flipkart Customer Care's response We will revert on it.
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May I know what is the resolution for this issue. Its been so many days since the complaint has been registered. I would like to report this issue to higher management, if you cant able to solve this. Please let me know.
Please pass the email contact of higher authorities. Thanks.