[Resolved]  Flipkart — big billion days sale - phone exchange - fraud

Address:	Faridabad, Haryana, 121006
Website:	www.flipkart.com

Placed order for vivo v11 on 12th oct, order id: od[protected]

Offer: exchange my redmi note 3; 3500 (Tested on their portal) + 3000 (Bump up discount), total 6500 rs exchange value

So called ekart delivery boy reached on 17th october and that prime minister rejected my phone stating that it has been opened!! Which actually never happened.

Flipkart guidelines:
Checks on your old handset
1. The details of the brand, model and imei should match the details provided by you. - done

2. The phone should switch on without being connected to a charger & battery should not be swollen. - done

3. There should not be any physical damage on the mobile body including charging port. - absolutely na

4. The screen should be intact without dead pixels, spots, lines or static on any part of the display. - absolutely na

5. Screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated). - done

6.in case of apple phones, icloud account should be dis-associated/unlocked from the phone. Na

7. If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

Had to give 6400 in hand as i was in urgent need of the new handset!!

Now what i need is visit to flipakrt executive to my home and take away my redmi note 3 and handover me the cash rs 6400 (Which i handed over to ekart guy)

Don't know why doesn't flipkart mentions so many points for second hand handset exchange, simply mention that you need brand new scratch less unused handet... Problem solved!

Now flipkart do need to take some proper action to resolve this issue.