Flipkart — blocking of my flipkart account on grounds which are wrong.

HarshitSukhani

Address:

68, Rabindra Sarani, Liluah, Howrah -711204, Kolkata, West Bengal, 711204

I ordered a infinix hot 8 order id od[protected], from flipkart. The order was cancelled after shipping.
I raised a complaint after which i was notified that it would be resolved by feb, 22. The resolution they gave was blocking my account, stating that their systems had observed a trend in my purchase history that suggests that the items i've purchased are usually not intended for personal use. First of all i request the authorities to check the history of my account to determine if my purchases show any such trend and if not then unblock my account as soon as possible.
The fact that flipkart blocks accounts without any warning is very concerning and for consumer safety it is very important to take action against such policies that cause harassment to common man.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

Flipkart Customer Care's response Hi,
We are sorry to let you know that your recent order for Infinix Hot 8 (Cosmic Purple, 64 GB) has been canceled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Feb 26, 2020

Updated by HarshitSukhani This is the same robotic copy paste message they have been providing. Can't they see the past 5 years history of the account that it has been used for personal purposes.

Jul 09, 2020

Updated by HarshitSukhani They haven't still explained whether they can prove from my last 5 years shopping history if my account was used for other than personal purposes. If not then they should unblock my account right now.
The reason they blocked my account was i was nearing 2500 Flipkart coins which i could redeem for Rs 5000 Flipkart voucher. And i have seen multiple complaints where the same thing was noticed that whenever a customer was reaching 2500 coins, Flipkart would block their account.

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Comments

HarshitSukhani

They still haven't answered my query after such a long time. Their systems may have observed something but can't the humans see the history of products bought that all were order for personal use and can't a person order a single phone. Why will you block and not give a proper reply.